Your system is covered by manufacturer warranties and manufacturers are best placed to help. Here's how to get help quickly and easily.
Before reaching out to the manufacturer, we recommend checking out our informative article that provides helpful guidance on the important information you should gather before reporting an issue, to ensure that you receive the most accurate and prompt advice possible.
Solis:
To raise a ticket with Solis, you will need to visit the Solis Service Centre. When filling out the form, make sure to complete the necessary fields and select "troubleshooting" as the Ticket Type. Once you submit the form, Solis will acknowledge your ticket and respond as soon as possible.
You can also reach Solis on their helpline at 0151 453 6515 between 9am-4pm.
Pylontech:
For any issues or queries regarding your battery, please contact Pylontech Support at 0333 015 4060 or email them at service.uk@pylontech.com.cn.
Enphase:
For any issues or queries regarding your Enphase system, you can contact their UK support team at +44 (0)3308 088 522 or email support_uk@enphaseenergy.com. They offer 24/7 support, ensuring that help is always available when needed.
Fox ESS:
To report any issues with your Fox ESS system, you can contact their UK technical support team at 02475 100078 or email service.uk@fox-ess.com. For further details and assistance, you can also visit their support page at Fox ESS Support.
Duracell Energy:
If you encounter any problems with your Duracell Energy system, their support team is available Monday to Friday, from 9am to 5pm. You can reach them through their contact page at Duracell Energy Contact Us.
Tesla:
For support with your Tesla solar system, you can visit their Tesla Support page for guidance. Alternatively, you can contact their customer service for any assistance related to solar products.
If you have any questions or issues regarding a different manufacturer, please feel free to contact us at myinstall@makemyhousegreen.com. Our team will be more than happy to assist you.