We're dedicated to helping you ensure that your Solar PV system runs smoothly, and we understand the importance of being prepared. That's why our revisit policy and team are committed to addressing any concerns you may have.
Understanding Our Revisit Policy
Why Revisits Might Be Necessary
Callout Fees
Understanding Our Revisit Policy
At MakeMyHouseGreen, we're dedicated to helping you ensure your Solar PV system operates at its best, providing sustainable energy solutions tailored to your needs. Our revisit policy is here to address any concerns that may arise post-installation.
Why Revisits Might Be Necessary
Revisits could be required for various reasons, such as repairing or replacing panels damaged by weather or external factors. If components covered under warranty need replacing, we may charge for associated labour.
Callout Fees
We believe in transparent fees for revisits. A revisit charge of £149.00 may apply if the visit isn't related to workmanship issues. Our fee structure is outlined below:
No-Fee Callout Reasons:
This includes issues that are in relation to workmanship which include emergency repairs, and some agreed system performance checks. You can find our Workmanship Policy here.
Revisit Reasons with Charges:
Examples of chargeable revisits are panel repairs, warranty replacements, system upgrades, settings adjustments, Datalogger reconnections or investigations into specific components like Eddi/Harvi or Zappi's. However, please note, these lists are not exhaustive.
Our team are always here to help, if you need more details about our policy, feel free to get in touch with our Installation team at myinstall@makemyhousegreen.com